1. Fill in the form

      Print out our form, then fill it in, detailing the problem of the defect.

      Complain form / Complain form - PDF

 

2. Send the package

      Wrap the goods and send it to our warehouse address.

 

        NET CZ s.r.o.

        Písecká 639

        375 01 Týn nad Vltavou

 

3. Handling the problem

     Wait for your complaint to be processed. We will contact you after checking the goods.

     In case of a refund, we will refund the amount to the bank account specified in the Complaint Form.